Funnel Steps
As a user navigates through the Skipper booking engine, the query param
sbe_funnelStep is updated to reflect the current step of the user's journey.
This can be used by our partners for functionality such as shopping cart
abandonment.
Below is a list of all of the possible values for the sbe_funnelStep param.
Note: If a user in modifying a reservation, the value will be prefixed with
modify- (i.e., rooms-search will be modify-rooms-search).
Funnel Step Table
| Funnel Step | View Name | Description | Possible modify- Prefix | |
|---|---|---|---|---|
| rooms-search | Dates & Guests | This is the calendar view of our main booking engine flow to book a room. | yes | |
| rooms-roomResults | Select Room | This is the view that shows a list of room types for the searched parameters. | yes | |
| rooms-roomDetails | Select Offer | This is the view that shows a single room type details and includes a list of all available rates and packages for the searched parameters | yes | |
| rooms-addOns | Add-Ons | This view shows a list of optional Add-Ons if the room rate is configured to include them and, consequently, this view is not always shown in the booking flow. | yes | |
| rooms-guestDetails | Confirm Stay | This view shows a form for a user to enter the Guest Details (first name, last name, e-mail and phone number). There is also an option for one-click digital payments. | yes | |
| rooms-payment | Confirm Stay | This view shows a form for entering payment. If the user did a one-click digital payment from the view before rooms-guestDetails, then this view will be skipped. There is also an option for one-click digital payments. | yes | |
| rooms-confirmation | Booking Success or Booking Updated | This view shows the booking confirmation information once a booking has been successfully made. | yes | |
| dining-search | Book Table | This view shows our embedded dining widgets (i.e., OpenTable) if configured. | no | |
| reservations-lookupForm | Find Booking | This view shows a form for a user to ender their email and confirmation number. Currently this is only supported for PMS integrations. | no | |
| reservations-view | Booking Details | This view shows the booking details of a reservation. Currently this is only supported for PMS integrations | no |